IS THERE A MINIMUM ORDER?
There is a standard minimum order of $200.00.  There is a minimum order of $500.00 for delivered orders.  Delivery is not included, and is quoted separately depending on stock size, quantity and distance of travel required.

HOW FAR IN ADVANCE SHOULD I BOOK?
You’re welcome to book as far in advance as you like.  Wedding season (October to March) is particularly busy, so we recommend booking in advance.  You can contact us for a quotation, and complete your booking with a 40% deposit, this ensures that your props are held for your event date.

WHAT IS YOUR DELIVERY FEE?
Our deliveries are quoted depending on stock size, quantity and distance of travel required.

Usually this is calculated as follows:

  • $120 per hour (2 Crew + Van). Minimum 1-hour charge.

  • Arriving to site and unloading may take another 30-60 minutes per pick-up and drop-off on top of travel time.

WHAT IF I CHOOSE TO PICK-UP AND DROP-OFF MYSELF?
DIY hire (collecting stock yourself) incurs a $50.00 DIY hire fee to pack and prepare your order and to meet you at the warehouse at your elected time.

All DIY hire collections are to be arranged at a specific time available between Tuesday-Friday 10am-4pm.  Failure to collect your item at your allocated time may result in a new time/day being scheduled (which may not suit you).  If you need to change your collection time, we require 24 hours notice.

To avoid any late fees, all items must be returned at the agreed date and time.  Late fees are;

1 day – 10% of order
2 days – 20% of order
3 days – 30% of order
4 days – 50% of order
5+ days – 100% of order value will be re-charged.

Suitable transport must be arranged for our stock. We reserve the right to decline a pick-up if the mode of transport is deemed unsuitable for our stock.

FOR HOW MANY DAYS/HOURS MAY I HAVE THE HIRE STOCK?
Our hire charge is for 4 Days.  We only book stock once per weekend. If your wedding/event is on a Friday or Saturday, we can make stock available up to 72 hours before hand at no extra charge, subject to availability.  All stock is due back to us on Tuesday by 4:00pm sharp. Hire fees are the same if stock is returned prior to the conclusion of the 4 day period.

DO YOU OFFER A DISCOUNT?
Generally, no.  We have priced our stock with careful consideration and consider our prices to be reasonable.

DO YOU SET UP AND STYLE WEDDINGS AND EVENTS?
Yes we do.  A styling deposit of $300 on top of the 40% Prop deposit must be made to ensure that our services are available on your date. Styling is charged at $120 per hour and will be billed separately after your event.

DO YOU OFFER WEDDING CONSULTATIONS?
We are often asked many questions in regard to wedding planning and styling, and while we are happy to offer our advice on our stock in our warehouse during store hours, any extraordinary guidance and consulting is billed at $50/hour and invoiced at the conclusion of the consultation.  We don’t offer full wedding or event planning, but can recommend you to an event planner if required.

CAN YOU RECOMMEND VENDORS?
Yes!  We have collaborated with many local vendors and venues.  This is considered consulting and hourly rates may apply.

IS THERE A CANCELLATION POLICY?
Once paid, your deposit is non-refundable. This includes change of mind, change of date or either part or full cancellation. Cancellations 30 days prior to your booking will be eligible for a refund, less your deposit and an administration fee. Cancellations within 30 days prior to your delivery will be refunded the delivery and pickup fees only.  

DO YOU REQUIRE A BOND?
Yes. Every booking through us is required to pay a minimum security bond, usually calculated at 20% of the order value.

WHAT HAPPENS IF SOMETHING GETS DAMAGED OR LOST?
Full replacement value is required immediately for items that are broken or lost.  Your bond can be used toward this.  If items are able to be repaired, this will be arranged and charged accordingly.

WHAT HAPPENS TO DIRTY UPHOLSTERY, CUSHIONS AND SOFT FURNISHINGS?
Any significant marks to cushions or fabrics will be dry cleaned by our preferred professional at cost to the hirer.

DO I HAVE TO RETURN VESSELS AND OTHER SMALL PROPS CLEAN?
YES. A charge of $50/hr is charged for cleaning all props. This includes all wax from candles, water and debris from vessels etc.

ARE LIGHTING PROPS HIRED OUT WITH BULBS?
Bulbs are supplied with all festoon strings, other lighting props are not supplied with bulbs (except in the case of the previous hirer returning the fixture with bulbs installed).

WHEN IS FULL PAYMENT DUE?
Your full payment is required to be paid 4 weeks prior to your event and no later. If your event is booked within 4 weeks of your event date, we require upfront payment in full. We reserve the right to cancel your order if these terms are not met.

WANT TO WORK WITH US?
If you'd like to collaborate with us on a styled shoot or feature any of our props or events please email us at hensteethtrading@gmail.com